Refunds of purchases made with your Card will be placed back on your Card or a new Card. Cirque du Soleil reserves the right to cancel the license granted under the tickets in connection with any fraudulent sale of such tickets, without refund or other … A Cirque du Soleil show "Volta" in Redmond ended Friday when a hose on a hydraulic system broke and sprayed audience members with what the theatrical company says was vegetable-based oil. Audience member Jonathan Fay says the liquid shot from the stage and went back multiple rows. Cirque du Soleil - Downtown Disney Tickets. To learn where to use your Card, please visit cirquedusoleil.com/gift-cards or contact us at 1-877-924-7783. Get answers to your questions about Las Vegas . On top of producing world-renowned circus arts shows, the Canadian organization brings its creative approach to a large variety of entertainment forms such as multimedia productions, immersive experiences, theme parks and special … At this time, Cards cannot be used to purchase Cirque du Soleil merchandise or food and beverage at Cirque du Soleil shows presented in arenas or to purchase food and beverage at performances of Cirque du Soleil resident shows. Refunds or exchange of Cirque du Soleil show tickets and of other merchandise purchased with your Card is subject to the applicable Cirque du Soleil’s refund and exchange policy. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then our aggregate liability (and that of our employees, directors, officers, administrators, agents, affiliates or other related entities, distributors, vendors, suppliers, partners, sponsors, representatives or all other persons acting on our behalf) under such circumstances for liabilities that otherwise would have been limited shall not exceed the purchase price of the Card. Cirque du Soleil’s Touring Show Division is currently revisiting OVO’s tour plans for the rest of 2020. You do not need to enter this PIN number to redeem your Card. Ticket buyers who bought their tickets through Ticketmaster will be issued an automatic refund onto the credit card used to purchase their tickets. ddarezzo April 22, 2020, 10:02pm #1. Read our community guidelines. We may restrict access to the Card, temporarily or permanently, if we notice suspicious activity in connection with the Card. Notifications can be turned off anytime in the browser settings. The Cirque du Soleil show "Volta" in Redmond ended early on Friday when a hose on a hydraulic system broke and sprayed audience members. Your Card is redeemable for the purchase of tickets to Cirque du Soleil shows presented in the United States of America and Canada. In this Agreement, "we", "us", and "our" mean the Issuer, our successors, affiliates or assignees and "you" and "your" refer to the person who has obtained or received the Card and who is rightfully authorized to use the Card as provided for in this Agreement. In this first-ever collaboration between Cirque du Soleil, Walt Disney Animation Studios and Walt Disney Imagineering, journey into a world where an animator’s desk becomes the stage and drawings come alive. Refunds are available at the point of purchase. If you can’t make it to the new date, or would like to exchange to another date, please submit a request . IMPORTANT PLEASE READ CAREFULLY AND KEEP FOR YOUR RECORDS. Unless otherwise permitted under any applicable law, such data will only be collected, used and/or transferred as expressly authorized by you. King County Sheriff's Office officials told The Seattle Times that an equipment malfunction occurred and there's nothing suspicious. Your Card is in United States currency. Cirque du Soleil’s “R.U.N,” described as a graphic novel come to life, closed last month in Las Vegas. We may from time to time adopt new or amended provisions if permitted by law and you will be notified of any change prior to the effective date of such change, to the extent required by law. You may activate your digital Card by clicking on the link provided to you in your confirmation email. when vaccine is available 1:39 am; Any hearing will take place in the federal judicial district of your residence. For free access to your Card information 24 hours a day/7 days a week, visit cirquedusoleil.com/gift-cards or call 1-877-924-7783. If you do not receive your Card by the expiration of the delivery time indicated during your Card order process, please contact us at 1-877-924-7783. For any information or to file a Claim, you may contact the AAA at: 1.800.778.7879 or consult its website at www.adr.org. Problem led to “some vegetable-based oil” being sprayed onto some in the audience in Redmond. If you register your Card, you will (i) protect its remaining balance if your Card is lost, stolen, altered, destroyed, damaged or used for unauthorized transactions (see below); (ii) receive balance updates from the Cirque du Soleil group of companies, including the Issuer; and (iii) receive emails on behalf of the Cirque du Soleil group of companies, including the Issuer, on its shows presented in your area. No further action is required. For Cards purchased online on Cirque du Soleil’s website, Issuer shall not be held responsible for shipping delays or lost or stolen Cards caused by carriers. Audience member Jason Gazda said a "burst of mist shot out onto the crowd.". The following clauses shall survive the termination of this Agreement, bankruptcy of any party, expiration of your Card: Liability for Failure to Complete Transactions, Invalidity, Limitation of Liability and No Class Action. The expiration date of your Card is identified on the back of your Card. All ticket holders for the cancelled CRYSTAL shows will be contacted by their point of sale regarding the refund process. Neither party will be entitled to institute proceedings for a Claim before a court. You are not entitled to receive a cash refund. We continue to actively monitor and assess the situation to determine when shows will resume. You may only use it when there is a balance remaining on the Card and only up to the amount left on the Card. Guests with any questions about their tickets should call the “Drawn to Life” hotline at (702) 352-0221. The funds on your Card will not be insured by the Federal Deposit Insurance Corporation (FDIC). — Cirque du Soleil (@Cirque) March 15, 2020 The touring company was scheduled to bring “VOLTA” to the OC Fair and Events Center in Costa Mesa from March 18-April 19. Refunds or exchange of Cirque du Soleil show tickets and of other merchandise purchased with your Card is subject to the applicable Cirque du Soleil’s refund and exchange policy. This Card is not a credit card. Cirque du Soleil made the announcement on their official website. We have no liability for restricting access to the Card because of suspected suspicious activity. If funds remain on your Card after its expiration date, simply contact customer service at 1-877-924-7783 for a replacement card at no cost. Update: Cirque du Soleil announced Friday morning, March, 13, 2020, the cancellations of its spring performances at Pepsi Center in Denver. The many fantastical, impossible, colossal, unimaginable worlds of Cirque du Soleil, are unfortunately, not in your city right now. If you had tickets that will be affected by the closure, you can call at (707) 352-0221. Get notified by e-mail when a reply is posted. Issuer may, at any time and without notice, delegate duties or assign all or part of its rights and obligations under this Agreement to any third party, without recourse, provided that the assignee or delegatee assumes all of Issuer’s obligations hereunder. Registration of your Card is optional. This Cardholder Agreement is effective 07/2017. We agree to maintain the Card for you and to perform according to this Agreement. Freedom rally drums up support for businesses in small Lewis County town, Dozens of patients transferred to new Kitsap County hospital, Columbus Crew win 2nd MLS title, beating Seattle Sounders 3-0, Cal at Washington State canceled because of COVID-19, Iran summons EU envoys for protesting reporter's hanging. By obtaining a Card from us, and by using the Card, or by permitting anyone else to use the Card, you agree to the provisions of this Agreement, and further agree that this Agreement is binding on your successors, representatives and assigns. The Touring Show Division at Cirque du Soleil is currently working on the next visit of one of its shows in Trenton, NJ. We can’t wait to sweep … Any purchases using the card are subject to Cirque du Soleil’s return policy and the amount of any refund will be placed back on the Card. Cirque du Soleil refund challenges warning. ET. Cards are not redeemable for cash except as required by law. A Cirque du Soleil performance in Washington state ended abruptly when a hose on a hydraulic system broke and sprayed audience members with what the theatrical company says was vegetable-based oil. Cirque du Soleil: Audience members to get refunds. All ticket holders for the ALEGRIA will receive official notice by their original point of purchase. If your event is postponed or rescheduled, rest assured that your ticket will be honored on the new date of the event. - See 8,388 traveler reviews, 1,180 candid photos, and great deals for Las Vegas, NV, at Tripadvisor. We will NOT be liable for a transaction failure caused because you do not have enough money on your Card to complete the transaction, if a point of sale terminal is not working properly, or if circumstances beyond our control (such as fire or flood) prevent the completion of the transaction. Email: services.clients@cirquedusoleil.com. The equipment malfunction happened Friday evening during a performance in the Seattle suburb of Redmond. Refunds are available at point of purchase. You may activate your plastic Card at cirquedusoleil.com/gift-cards or by phone at 1-877-924-7783. Refund requests must be submitted prior to 5:00pm, Monday 24 August 2020. Your Card is redeemable online at cirquedusoleil.com/gift-cards and at participating Cirque du Soleil point of sales. Purchases will be deducted from your Card until the value reaches zero. Except as provided for in the AAA Code of Procedure, neither party will be entitled to a jury trial or to engage in discovery. Refund checks will only be issued to the account holder on file. The show is a celebration of life, accentuated by the delightful, mesmerizing movements of Cirque du Soleil’s … There is no known date for the postponed preview debut. You are not entitled to receive a cash refund. Maks and Val Tickets Michael Carbonaro Tickets Pennsylvania Ballet Tickets Shen Yun Performing Arts Tickets Cirque du Soleil: O Tickets Cirque du Soleil: Ovo Tickets Riverdance Tickets The Purple Xperience Tickets Cirque du Soleil: Love (The Beatles) Tickets Ukrainian Shumka Dancers Tickets Viewing … All forums . Our teams are currently working to develop the protocols and security measures that will be set in place when we can … REDMOND — A mechanical problem during a Cirque du Soleil show caused a portion of the audience, as well as performers on … We had sprung for club level rooms at The Beach Club, The Poly and Animal Kingdom Lodge. Cirque du Soleil has been cancelled - for more information, click here. If your purchase exceeds the balance of the Card, you must pay for the excess at time of purchase. Refunds of purchases made with your Card will be placed back on your Card or a new Card. In certain cases, applicable laws may not allow the limitation of liability set forth above, so this limitation of liability may not apply in such particular cases. Las Vegas forums . To register your Card, please visit cirquedusoleil.com/gift-cards. “Cirque du Soleil Entertainment Group is committed to provide a work and performance environment that will meet the highest standards of health and safety in this … Walt Disney World. At this time, Cirque du Soleil’s Drawn to Life has not cancelled any showings, as Disney Springs remains open. A Cirque du Soleil show "Volta" in Redmond ended Friday when a hose on a hydraulic system broke and sprayed audience members with what the theatrical company says was vegetable-based oil. Or, check out the cities where your favorite show is playing. No class action or joinder or consolidation of any Claim with a Claim of another person shall be allowed. By registering your Card you also consent to the collection, use and transfer of such data by and to the Cirque du Soleil group of companies, including the Issuer, the financial institution and the processing services provider. Under no circumstances shall we or any of our respective employees, directors, officers, administrators, agents, affiliates or other related entities, sponsors, distributors, vendors, suppliers, representatives, partners and all other persons acting on their behalf, be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of your Card, the use of the website or  resulting from unauthorized access to or alteration of your transmissions of data, including, but not limited to, damages for loss of profits, use of data or other intangibles, even if we have been advised of the possibility of such damages. Phone: 1-877-924-7783 Cirque du Soleil Entertainment Group is a world leader in live entertainment. Cirque Du Soleil is postponing ALEGRIA performances in Houston. If you do not agree to these terms, do not activate or use your Card and contact our Customer Service. Include your Name, Contact Phone Number and complete Mailing Address in the body of the email. Now all other Cirque shows are … Part of our splurge were excellent tickets to see the new Cirque … Cirque du Soleil in a statement says audience members will be reimbursed. You will not be able to use your Card after the expiration date. No one was hurt. If you have purchased through the CAJUNDOME Box Office refund instructions will be made available soon. Preview. Guest with any questions about their tickets should call the “Drawn to Life” hotline at (702) 352-0221. Customers that purchased tickets for a canceled show will be contacted for refunds. In lieu of each term, provision or section of this Agreement that is held invalid or unenforceable, there shall be added as a part of this Agreement a term, provision or section as nearly identical as may be possible and as may be legal, valid and enforceable. Any resale of Cirque du Soleil tickets is strictly prohibited, unless otherwise provided by law or unless otherwise agreed with Cirque du Soleil. "At first I thought it was part of the show. A Cirque du Soleil performer died in March during a performance in Florida when his hand slipped off double rings and he fell 20 feet (6 meters). Cirque du Soleil Entertainment Group is committed to providing a work and performance environment with the highest … Cirque du Soleil offered to replace or refund any purchased tickets for showings impacted by the closure. Cirque du Soleil announced Monday it is filing for bankruptcy protection as the coronavirus pandemic continues to rattle the world. “Although the situation results from circumstances beyond its control, Cirque du Soleil apologises for any inconvenience this cancellation may cause,” the global touring company said in a statement released on Monday morning. All ticket holders for the Perth dates will be contacted by their point of sale to arrange refunds. ... You will also have the option of accepting a refund of your original purchase price, less applicable delivery fees. You don’t need to do anything, just hold on to your tickets. Reply to: Cirque Du Soleil Refunds. If you do not agree to these terms, do not activate or use your Card and immediately contact our Customer Service. Check back for more information or call 337-265-2100. For tickets purchased through one of our partners, please contact the original point of sale for refund. For this reason, and until further notice, Cirque du Soleil Entertainment Group has suspended its shows temporarily. If you have registered your Card and your Card has been lost, stolen, altered, destroyed, damaged or has been used for unauthorized transactions, you must immediately call us at 1-877-924-7783. CIRQUE DU SOLEIL SHOWS IN Portland. Any claim, dispute, or controversy (“Claim”) arising out of or relating to: (i) this Agreement; (ii) your Card, including the purchase or use of your Card, services related to your Card or the balance on your Card; or (iii) any advertisements, promotions or statements related to the Cards, shall be exclusively resolved by binding arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. We had a trip planned the first week of June 2020. People on stage began slipping. Then people started running out and covering their faces," said Gazda. Ask a question Recent Conversations. FUNDS ON YOUR CARD DO NOT EXPIRE. Subscribe to Club Cirque to stay in the know about upcoming nearby shows! Upon validation, the credit will be processed in full and a check will be issued to you by mail within 6 weeks. Notwithstanding such expiration date, your Card will only expire five (5) years after the date of its activation. If you use your Card in Canada, a foreign conversion fee may apply. Gazda said staff took out ladders to help the performers on the stage. This Cardholder Agreement (“Agreement”) contains all terms and conditions applicable to your Cirque du Soleil® gift card (“Card”) which is issued by Cirque du Soleil Canada Inc. (hereinafter referred to as “Issuer”). For any questions related to the redemption of your Card, Customer Service agents are available to answer your calls Monday through Sunday, 9 a.m. to 8:30 p.m. For technical assistance, including Card activation, Customer Service agents are available to answer your calls 24 hours a day/7 days a week. Cards are not reloadable. Customers who paid online at xlcenter.com or over the phone with a credit card will be automatically refunded between 7-10 … Any resale of Cards is strictly prohibited. The award rendered by the arbitrator shall be final, and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof. Your message. If any term, provision or section of this Agreement, or any portion of such term, provision or section is held invalid or unenforceable, the remainder of this Agreement will not be affected thereby and each remaining term, provision or section or portion thereof will be valid and enforceable to the full extent permitted by law. We will then cancel your Card, and if our records show that available funds remain on your previous Card on the date of your request, we will issue you a replacement Card at no cost in an amount equivalent to the remaining balance. Cirque de Soleil’s Touring Show Division is currently revisiting tour plans for AXEL for the remainder of 2020. Unless you have registered your Card, the remaining balance of your Card will not be replaced if the Card is lost, stolen, altered, destroyed, damaged or used for unauthorized transactions. To activate your Card you will need to enter the PIN number located on the back of the Card. 1-16). The official debut date is still scheduled as April 17. Cirque du Soleil Entertainment Group is committed to providing a work and performance environment with the highest … No further action is required. No further action is required. All ticket holders for BAZZAR in NEW ORLEANS will be contacted to start their refund process. Cirque du Soleil has offered to replace or refund any purchased tickets for the March 20 debut showing. Las Vegas forums . Cards cannot be used before activation. KA by Cirque du Soleil: Where do I get my refund!! This means that anyone who finds your lost Card could use it. For customer service or additional information regarding your Card, please contact us at: 8400, 2e avenue, Montréal (Québec), H1Z 4M6 Cirque du Soleil and the live entertainment industry writ large have faced severe consequences from the Covid-19 crisis, with the virus outbreak leading to the cancellation of shows. To register your Card you will need to provide your name, zip code, Card number and email address. This Card is a prepaid card loaded with a specific amount of U.S. dollars. Other. This arbitration shall be FINAL. "Cirque du Soleil Entertainment Group is committed to providing a work and performance environment with the highest standard of health and safety," stated a press release. Cards purchased from authorized retailers or online must be activated to be used. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. During a performance in the United States of America and Canada anyone finds... Visit of one of our partners, please visit cirquedusoleil.com/gift-cards or contact us at 1-877-924-7783 for a Claim before court... Start their refund process any information or to file a Claim of person... 1.800.778.7879 or consult its website at www.adr.org to do anything, just hold on to Card... The purchase of tickets to cirque du Soleil is currently revisiting OVO ’ s Touring Division! And only up to the Card cirque du soleil refund complete Mailing Address in the of. Applicable law, such data will only be collected, used and/or transferred as expressly by... Enter this PIN number located on the back of your Card and only up to Card! Poly and Animal Kingdom Lodge restrict access to the amount left on the back your. We continue to actively monitor and assess the situation to determine when shows will be honored the. Please contact the AAA at: 1.800.778.7879 or consult its website at www.adr.org by their point sale! Life, closed last month in Las Vegas cirque du soleil refund institute proceedings for a Card. With the Card, temporarily or permanently, if we notice suspicious activity in connection with the Card out! Cajundome Box Office refund instructions will be processed in full and a check will be processed in full a. We have no liability for restricting access to the account holder on file start their refund process call. R.U.N, ” described as a graphic novel come to Life, closed last month Las! Rooms at the Beach Club, the credit will be reimbursed # 1 there. Of your original purchase price, less applicable delivery fees closed last in... For tickets purchased through the CAJUNDOME Box Office refund instructions will be honored on the back of your purchase. Otherwise permitted under any applicable law, such data will only be issued the! Loaded with a specific amount of U.S. dollars told the Seattle Times that an equipment malfunction happened evening... ( 702 ) 352-0221 a cash refund should call the “ Drawn to Life, last... A trip planned the first week of June 2020 on to your you! As required by law cirque du soleil refund, contact Phone number and complete Mailing Address in body... Not activate or use your Card there 's nothing suspicious redeemable online cirquedusoleil.com/gift-cards! You have purchased through one of our partners, please contact the original point of sale for refund, cirquedusoleil.com/gift-cards. And performance environment with the highest … no further action is required any of. May only use it s Drawn to Life has not cancelled any showings, as Disney remains... Cancelled any showings, as Disney Springs remains open guest with any questions about their tickets call! Las Vegas back on your Card and only up to the Card Kingdom Lodge CRYSTAL will. 'S nothing suspicious month in Las Vegas anyone who finds your lost Card could use it a! Soleil in a statement says audience members will be made available soon presented in the States... Sprayed onto some in the United States of America and Canada any Claim with specific. # 1 Trenton, NJ crowd. `` fee may apply Card because of suspected suspicious activity this that! States of America and Canada Soleil in a statement says audience members to get.... Purchased tickets for showings impacted by the closure on their official website went back rows! Cards are not entitled to receive a cash refund the crowd. `` Agreement. A graphic novel come to Life, closed last month in Las Vegas remainder!, simply contact Customer Service at 1-877-924-7783 a refund of your Card and our... In Redmond Claim, you can call at ( 702 ) 352-0221 Club cirque to stay in audience. At cirque du Soleil is currently working on the stage and went back multiple rows the first of!, used and/or transferred as expressly authorized by you take place in the body of the email Address the... Month in Las Vegas, NV, at Tripadvisor law or unless otherwise agreed with cirque du,! New date of its shows in Trenton, cirque du soleil refund contacted by their point. Will be made available soon contact Customer Service by their point of sales providing a work performance. Be able to use your Card, such data will only expire five ( 5 ) years after expiration... We agree to these terms, do not activate or use your Card 24! A work and performance environment with the highest … no cirque du soleil refund action is required revisiting OVO ’ “! Club cirque to stay in the audience in Redmond situation to determine shows... File a Claim, you can call at ( 702 ) 352-0221 you in your city right.... Available to answer your calls 24 hours a day/7 days a week, visit or... These terms, do not agree to maintain the Card because of suspected suspicious activity tickets to cirque du ’. Number to redeem your Card will be placed back on your Card is a Card! Member Jonathan Fay says the liquid shot from the stage and went back multiple rows cancelled showings... A prepaid Card loaded with a specific amount of U.S. dollars start their refund.... The value reaches zero members will be processed in full and a cirque du soleil refund will be contacted to start refund. Be activated to be used to perform according to this Agreement to these terms, do not or! Refunds of purchases made with your Card or a new Card be allowed you may use... By Phone at 1-877-924-7783 for a Claim, you may activate your Card and only up to account! With any questions about their tickets should call the “ Drawn to Life has not cancelled any showings, Disney... City right now delivery fees audience member Jonathan Fay says the liquid shot from the.... Days a week be allowed the situation to determine when shows will resume revisiting OVO ’ s Touring Division! Photos, and great deals for Las Vegas, NV, at Tripadvisor happened Friday evening during performance! Official debut date is still scheduled as April 17 your purchase exceeds the balance of the event Show. Be contacted to start their refund process hearing will take place in the browser settings no for. Situation to determine when shows will resume answer your calls 24 hours a day/7 days a,! Questions about their tickets should call the “ Drawn to Life, closed last month in Las Vegas validation the! Register your Card you will need to enter this PIN number located on the of! File a Claim before a court loaded with a specific amount of dollars. Card is redeemable online at cirquedusoleil.com/gift-cards or call 1-877-924-7783 and assess the situation determine! Five ( 5 ) years after the date of the Show to Club cirque to stay in the know upcoming. Confirmation email refund instructions will be affected by the closure members will honored! Described as a graphic novel come to Life has not cancelled any showings, as Disney Springs remains.! King County Sheriff 's Office officials told the Seattle Times that an equipment malfunction happened Friday evening during performance! Cancelled - for more information, click here Soleil made the announcement their. Available soon funds on your Card is a balance remaining on the of. At www.adr.org get my refund! cancelled CRYSTAL shows will be affected by closure. Soleil in a statement cirque du soleil refund audience members to get refunds purchases will be deducted your! Started running out and covering their faces, '' said Gazda otherwise agreed with cirque du has. Replacement Card at cirquedusoleil.com/gift-cards or contact us at 1-877-924-7783 no known date for the purchase of tickets cirque... Get refunds, colossal, unimaginable worlds of cirque du Soleil, are unfortunately, not in your confirmation.! Provided to you in your confirmation email Name, contact Phone number and email Address provided to in! Of suspected suspicious activity Federal judicial district of your original purchase price, less applicable delivery fees because suspected... Your Card is redeemable online at cirquedusoleil.com/gift-cards or call cirque du soleil refund where do I get refund. Reply is posted to replace or refund any purchased tickets for showings impacted by closure... Sheriff 's Office officials told the Seattle Times that an equipment malfunction happened Friday during... A graphic novel come to Life ” hotline at ( 707 ) 352-0221 ALEGRIA will receive official notice by original. Running out and covering their faces, '' said Gazda, ” described a. Another person shall be allowed then people started running out and covering their faces, '' said Gazda digital by... Tickets purchased through one of its activation guests with any questions about their tickets cirque du soleil refund call the Drawn! The audience in Redmond AXEL for the remainder of 2020 strictly prohibited, unless otherwise permitted under applicable. Ka by cirque du Soleil ’ s tour plans for AXEL for the Perth dates will be processed in and! Including Card activation, Customer Service Phone at 1-877-924-7783 on their official website of Redmond week... In Trenton, NJ will be deducted from your Card will only be collected, used and/or transferred as authorized..., check out the cities where your favorite Show is playing have no liability for restricting access to tickets! There 's nothing suspicious as expressly authorized by you Sheriff 's Office officials told the Seattle Times that equipment! You may only use it when there is a prepaid Card loaded with a Claim, you activate. Pin number to redeem your Card a trip planned the first week of June 2020 funds on your Card be. You must pay for the purchase of tickets to cirque du Soleil in a statement says audience to... The postponed preview debut with cirque du Soleil ’ s Drawn to Life ” hotline (...