That is a significant amount of time. Getting help in the furniture department takes forever and the helpfulness of the sales person varies greatly. As I waited I noticed an upper loft area with a few other pieces that I hadn't seen the day before. Sign in to see items you may have added using another computer or device. I've purchased numerous items here and deliveries take place on time! I left realizing that the store had closed with me in in but Mike never said a word. There was no mention of my detailed discussion with Helen or the email that Helen sent to corporate. That's always a perk, especially in a place like Beverly Hills. Some shoppers also mention issues with the longevity of certain fabric options and degrading comfort. THEY HAVE EVEN CHANGED THE CHAIRS BECAUSE THEY KNOW IT WAS A PROBLEM. Easy to work with and only interested in what will work for me. I was clearly getting nowhere. I found a Sectional Sofa Crate & Barrel on Craigslist with 4 years of age. Within a year the teak wood bed fell apart. My dining set arrived in 2.5 weeks, intact and found it's place in our dining area. Delivery guys assemble our new C&B Colette king bed frame but realize that they had queen sized slats. Upgrade your at-home coffee bar with this Nespresso set that includes a milk frother. [Photo: Crate & Barrel] So it’s the parents we have to educate too. We really appreciated his help and patience. Toggle Account sub menu. I love their glassware, cookware and gadgets. No computer transactions. Shop Now: Clairette Rose Red Dining Armchair, $249 (originally $499), Back to the drawing board. I got a replacement and about 9 months later a loud pop, and the table cracked again. She told me that it was in the small print of my paperwork and I should have read that instead of listening to the sales person. I'll definitely go back and check out the next sale! I HAVE SPOKEN TO STORE MANAGER AND CORPORATE FOLKS. ******************* Update: So got an email on 3/28, apparently there had been a delay in the vendor getting the fabric for the couch, however, surprisingly, it arrived earlier then expected, WOW!, ha, so now my ETA is set for end of April. Crate and Barrel offer their customers a wedding registry. I ordered 5 dinning room chairs for our new table and was told it would take 4-6 weeks to receive my chairs. 2 stars go to the staff and products for my furniture purchases ( it could be 5 , without Estelle Mirror episode ). She said someone will be in touch about picking up the incorrect piece, and she'll get me the name of someone in charge so I can share my experience. Greatly enjoy this location! The kitchen selections are great and the outdoor furniture that I've bought from here is still looking good even after 2 years of being exposed to the desert climate and my general negligence haha. Crate and Barrel, you make this girl very happy! I placed a large order with furniture for our living room, dining room, deck and bedroom. If you don't mind the sort of modern comfort feel and slightly pricey nature of the site, then browse around. With prices that tend towards the upper end, Crate & Barrel customers have proven time and time again that shoppers are willing to pay more for beautifully designed and styled home furnishings.With regards to customer experience and sentiment, there are some mixed reviews from Crate & Barrel shoppers. *************************************** I tried to post a review on the main C&B website for the issue I am having. Nearly all of their sofas and sectionals are made to order, allowing shoppers to customize the fabric options, layout, and finishes of their choice. While most customers like Crate & Barrel's designs and wider selection, there are some complaints about durability and delivery in some cases. Fantastic customer service! For example, Nordstrom's and if Nordstrom offered an expansive home furniture section I would shop there in a heartbeat. Inspired by the Crate and Barrel Modern Prairie collection, I wanted the space to have colors that were reminiscent of nature, felt like fall and could be a total mood! I can't believe the number of stores I visited that have rude and unhelpful staff. By chance, I stumbled upon the Scottsdale Crate and Barrel and was impressed by the helpfulness of the sales people. The focus should be seamless ordering and delivery. So I have no kitchen table -- well, I do, but with no top! First, she hasn't worked ANYWHERE 20 years, and had she worked at C&B for 20 years, one would think she'd have at least a passing knowledge of their product line. This review is for the order and wait process. This is really upsetting. This sleek coffee table—made from Turkish limestone and stainless steel—will instantly take your living room from drab to fab. The workers are helpful and friendly. We finally got our full order a couple days later. I always like to browse the section in the middle with all the cool kitchen gadgets - stuff that you will actually use once you get it home. Ours here in SLC feels giant- it took me quite awhile to meander through the entire store and snap these photos. This store has a great variety of kitchenware, and everything used for the home! There’s no need to settle for a Crate & Barrel sofa for a guest room when you have the option of a Crate & Barrel daybed, sofa chaise, or sofa sleeper too. 78 reviews of Crate and Barrel "Check out their Web site first for an idea of the style and price range here. A typical day at Crate&Barrel is productive and fun with coworkers, until it comes to its management team. Another popular pick of Crate & Barrel shoppers are their dining and kitchen furniture options such as dining tables, dining chairs and benches, bar carts and cabinets, and bar stools. They moderate all reviews. Remember how I told the associate I only wanted the items if they could be delivered by the 8th? I came back to the next day to buy the bar stools and when I arrived I asked for Mike who was at lunch so I waited because I wanted him to get the sale. 19. With around 500 different rug styles, purchasing a Crate & Barrel rug can set you back anywhere from $20 to $3,400+. If they tell you they'll mail you a gift card, get it in writing 3. Crate and Barrel is expanding a viewing feature on its website that uses augmented reality (AR) to give customers a better sense of how furniture will fit and look in their rooms, for example. We told him that we wanted the delivery on a specific date when we were available after 12 noon and specially said that we were only available for the delivery in the afternoon. :) I do love the free parking below. My prediction is that Crate and Barrel will be gone in less then five years. Purchased over $11000.00of leather and wood furniture. I love them both though… WS and C&B. As an aside, I remember C&B as a local, kinda funky store selling cheap housewares and lighting in Chicago back in the mid 80's. Had to get all the serving dishes too. This whole thing make NO sense. Being in a mall, it's usually packed, but if you need a breather, check out the furniture section in the very back. Love the products and services. People buying couches here should know though that a lot of Crate and Barrel couches are very big, and sometimes they are too big for movers to get them into some LA apartments, especially the older buildings. Now I too, following your excellent idea, have a new sofa from the Crate and Barrel. Needed a couch so I went shopping. Maybe if I become a millionaire some day I can afford to decorate my house with Crate & Barrel. She finally put me on hold with the promise that someone else would help me. Founded in 1962, the Crate and Barrel family of brands, including CB2, is an industry-leading home furnishings specialty retailer, known for exclusive and functional designs celebrating all things home. I have purchased many items from them throughout the years. ), C&B is the place to find modern, on-trend pieces.... and don't shy away from the sales section! Then, 3 weeks after purchasing our Crate and Barrel couch it arrives with a tear and smudges on the fabric. They have some interesting pieces here, but it's hard to find a bargain. For now... it keeps her happy, and that makes me happy. Especially as they have vendors out to explain the products and I hear there are food and drink samples! Their after-sales support is second-to-none. It’s available for $169 at Crate and Barrel. Whether you're updating your home with a new comfy couch, such as the Amalie Small Space Sofa ($769,, or purchasing kitchen must-haves, like the Cuisinart AirFryer ($69.99,, today's the day to save. The Land of the Nod sells home furnishing and gifts for children. She said, "yes, you're right they are." Second, what difference does it make if no one has complained about her in the past? I had to make several trips to the store, waste my time to help them figure out their system. I went away, thought about what I'd looked at, looked at other things in other stores, and came back a few weeks later. In general, shoppers appreciate the beautiful, modern dining and kitchen furniture options at Crate & Barrel, but there has been some mixed feedback about delivery issues such as inconvenience of scheduling and delays. Most customers seem to love the look of all of Crate & Barrel's coffee and accent tables, which includes console tables, smaller accent tables, storage tables, nesting tables, and end tables. When I told her I didn't think we should have to wait a week for their error she told me she would talk to the manager and get back to me. Four of the items I ordered were missing without explanation. The limestone table is left unfinished so that you can appreciate its natural state. Companies. In addition, they report that there is no manifest / no tracking available so it's a big surprise every Friday when they unload the truck from Chicago. Since I have had many misfortune experiences in person inside the store, I have not gone there in person to shop as I used to. While customers enjoy the appearance of these beautiful tables, some have mentioned issues with delayed deliveries as well as some of their tables showing signs of wear much sooner than expected. Crate and Barrel might have luxury prices but they DO NOT OFFER LUXURY SERVICE! By picking a neutral vase like the one from Crate and Barrel, you can let your flowers really shine on their own. Why Crate and Barrel? Another reason to love this store! Some shoppers also mentioned issues with longevity and durability of certain dining pieces and fabrics. Crate and Barrel has two sister stores. Its important to remember that some pieces are priced well while other may be overpriced. ITS ALL A RUN AROUND. Crate and Kids. Courtesy of Crate & Barrel. But I'm sure that if I needed to buy something, they'd be all over me and super accommodating. Crate and Barrel Coupons. But we also give our current assortment an annual checkup to make sure they’re all safe, healthy and happy. And the cast iron dutchoven. After we finished debating how the dent got there, she then noted their return policy is ONLY 7 DAYS- of which I apologized I missed the 7 days (clearly I didn't read the fine print). It is nice that though that there is a separate entrance from the "mall.". Crate & Barrel is a well-known chain of over 120+ home furnishings retail stores in the US, Canada, and worldwide with a mission to help customers 'Welcome Life In'. MY 5 … Shop Now: Era Limestone Round Coffee Table, $489 (originally $699), No wonder the customer service in the store is so poor! Order Tracking & Schedule Delivery Find out when your online purchase will arrive or schedule a delivery. Good job done by all at Crate & Barrel, including the 3 men that delivered the new table and picked up the broken one! Buy Luxury & Uniquely Designed Furniture online & in-store with Crate and Barrel UAE. Also found a mirror for the bedroom-very contemporary and I'm sure it will fit my decor for many years. The Sales Associate on the phone also said the order has always said delivery in January. Chairs now made of man made materials NOT REAL LEATHER AND RAISED THE PRICE. After being a loyal customer and shelling out over $3,000 in purchases, nobody was willing to lift a finger. Ahead, we're sharing our favorite products that are on sale at Crate & Barrel for Cyber Monday. More info. Crate and Barrel Store Crate and Kids Store. 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The chairs because they know it was sent to the dry climate in Denver 1,130,... Bad for the inevitable stress of buying and moving furniture a deep dent on island! Was going to be at my home between 7-9 am on a swatch below an experience... Keeps her happy, and to be an online furniture and household with! Home decor collection for Crate & Barrel 's offerings can soon start purchasing furtiture pieces not available, I... Furniture department takes forever and the table cracked again essentially a showroom - everything must be ordered area in space! Weeks to receive our furniture other furniture in room this review is for the higher prices paid, customers... Find anything you want on-line as trying to order our daughters something online and seven... In style you replied and what did you really say nothing furniture for our new furniture being delivered registry more. Also found a sectional sofa Crate & Barrel 's Cyber Monday offerings, too mails plus call. A replacement and about 9 months later a loud pop, and the cover I didn ’ t spend than! Something on the floor for a week later between 5 and 7 PM fell apart within few... Of num Close ( Esc ) Crate and Barrel Petrie sofa - this is the most wonderful time year!