Complementing the challenging Nicklaus design, Grand Bear offers an immaculate practice facility, and the rustic clubhouse welcomes all with a … And now for the hotel problems - we were in room 314 BBB remains operational and focused on serving our business community. A child could have gotten seriously injured! My husband and I are still in shock with one of your staffs attitudes. This exciting Illinois destination provides you with not only comfortable accommodations and a place to escape to the outside of the city, but plenty of onsite and nearby activities that ensure your family never runs into a … I have had the opportunity to work at Grand Bear as a seasonal employee while I was in school. Read more. I wish I would have got her name, but I was just stunned I forgot to look at her name badge. So we end up finding the outdoor bar ourselves. Book Grand Bear Resort at Starved Rock, Utica on Tripadvisor: See 1,911 traveller reviews, 384 candid photos, and great deals for Grand Bear Resort at Starved Rock, ranked #1 of 2 hotels in Utica and rated 3.5 of 5 at Tripadvisor. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Grizzly Jack's Grand Bear Resort; Business Management. BBB Business Profiles are subject to change at any time. We walk down there and sit at the bar and ask the bartender if we can see a menu. Water park - yellow slide The kids enjoyed the water park for the limited time we were able to be in it due to covid. Grizzly Jack's Grand Bear Resort; Business Management. Her response was “I am not working right now. Learn about our updated Diamond Standard of Clean protocols and information on our resort reopening procedures. The first problem we encountered, which I feel is the most important has to do with a few of your staffs helpfulness. How BBB Processes Complaints and Reviews. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business2643 N IL Route 178, Utica, IL 61373, Need to file a complaint? We still are talking about this. Contact Grand Bear Resort at Starved Rock in Utica on WeddingWire. This is just unacceptable. While we were leaving the restaurant a food manager asked us how everything is going. We asked her how come we could not order food at the outdoor bar. Grand Bear Resort Discover a magical family getaway just beyond the glow of Chicago at Starved Rock's own Grand Bear Resort. Customer Reviews; Grand Beach. The main event at Grizzly Jack’s Grand Bear Resort is Great Bear Falls, the 24,000 square foot indoor waterpark. View from The Bear course at Grand Traverse Resort. Book Online. Grand Bear Resort at Starved Rock is everything you're looking for in a family vacation. 3) Ice from the ice machine smelled and tasted like rotten eggs. How hard is it to just tell us to exit at the end of the hall and go and follow the road. Kids can play at the arcade, spend the day at Grand Bear Falls Waterpark or swing the club at Canyon Creek Miniature Golf. Located a mere 35 minutes from the Gulf Coast, Grand Bear offers a respite from the glitz and glow of downtown Biloxi. BBB Business Profiles generally cover a three-year reporting period. He felt like he was going to fall off the bed, so he had to sleep on the uncomfortable sofa bed. 3) Bed was terrible. Browse Venue prices, photos and 18 reviews, with a rating of 4.6 out of 5 BBB remains operational and focused on serving our business community. Flights Vacation Rentals The resort also provides many family-friendly activities, like crafts, story time or character breakfasts. How hard is it to just tell us to exit at the end of the hall and go and follow the road. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. And now for the hotel problems - we were in room 314 This Oglesby resort provides complimentary wireless Internet access. Book Grand Bear Resort at Starved Rock, Utica on Tripadvisor: See 1,909 traveller reviews, 384 candid photos, and great deals for Grand Bear Resort at Starved Rock, ranked #1 of 2 hotels in Utica and rated 3.5 of 5 at Tripadvisor. My husbands side of the bed was so slanted. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business2643 N IL Route 178, Utica, IL 61373, Need to file a complaint? WiFi in … Recent reviews. Our spectacular resort features over 11,000 square feet of versatile event space that bring people together in fun ways. BBB is here to help. Scenic Vacation Resort Next to Starved Rock State Park and Indoor Waterpark - $307 avg/night - Utica - Amenities include: Swimming pool, Internet, Air Conditioning, Hot Tub, Fireplace, TV, Satellite or cable, Washer & Dryer, Children Welcome, Parking, No Smoking, Heater Bedrooms: 3 Sleeps: 16 Minimum stay from 2 night(s) Bookable directly online - Book vacation rental 4235619 with Vrbo. Grand Bear Falls Indoor Waterpark. The most important thing to remember working at a resort is customer service is the first thing to consider with everything. We still are talking about this. She said you can order anything from the bar and we would bring it out to you! Specialties: Grizzly Jack's is an oasis of relaxation and adventure - a destination where water park fun meets natural wonder. Every room at Grand Bear Resort provides a cable TV with premium satellite channels, microwave and refrigerator. Read more. What is there to do near Grand Bear Resort at Starved Rock? Now mind you we are the only people here since it just opened at 4pm. Recent reviews. I loved how clean & well taken care of the resort was inside & out....i liked that they took temperatures b4 entering resort & water park area, making us feel safer & limiting guests in water park area My husband found 3 large screws floating at the bottom of the yellow slide. All we did was ask this red head younger gal on the first floor, how do we get to the outdoor bar area. Grizzly Jack's Grand Bear Resort: Couldn't have been worse - See 1,905 traveler reviews, 384 candid photos, and great deals for Grizzly Jack's Grand Bear Resort at Tripadvisor. We asked her how come we could not order food at the outdoor bar. 2) Large bolt was sticking out of the bed frame. So we go back into the hotel and go to the indoor bar area and ordered a pizza. International Association of Better Business Bureaus. The on-site water park offers a pool, a lazy river, kiddie pool area and a hot tub. See 1,909 traveler reviews, 384 candid photos, and great deals for Grand Bear Resort at Starved Rock, ranked #1 of 2 hotels in Utica and rated 3.5 of 5 at Tripadvisor. Her response was “I am not working right now. Book Accommodations by Parkside Resort, Pigeon Forge on Tripadvisor: See 678 traveler reviews, 455 candid photos, and great deals for Accommodations by Parkside Resort, ranked #3 of 68 specialty lodging in Pigeon Forge and rated 4.5 of 5 at Tripadvisor. So we go back into the hotel and go to the indoor bar area and ordered a pizza. Two of us banged into it, which caused bleeding. It was as if none of the staff knew what was going on. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Select rooms also offer a separate living room, patio and fireplace. Reviews from Grand Bear Lodge employees about Grand Bear Lodge culture, salaries, benefits, work-life balance, management, job security, and more. As a matter of policy, BBB does not endorse any product, service or business. We went there because you advertise that you can order food there. I also have been promoted twice within the department I am in, showing that they noticed my hard work and allowed it to pay off. BBB Business Profiles may not be reproduced for sales or promotional purposes. Book Online. Popular attractions Starved Rock State Park and Deer Park Country Club are located nearby. BBB remains operational and focused on serving our business community. She said you can order anything from the bar and we would bring it out to you! See 1,910 traveler reviews, 384 candid photos, and great deals for Grand Bear Resort at Starved Rock, ranked #1 of 2 hotels in Utica and rated 3.5 of 5 at Tripadvisor. 3) Bed was terrible. BBB reports on known marketplace practices. She tells us we cannot order food only drinks. Browse Venue prices, photos and 18 reviews, with a rating of 4.6 out of 5. I understand that there is new management. He gave them to a lifeguard, and I saw him do nothing but throw them in the garbage! However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. ... A view of the 10th green at The Bear Course from Grand Traverse Resort & Spa Grand Traverse Resort & Spa. He felt like he was going to fall off the bed, so he had to sleep on the uncomfortable sofa bed. 2) Large bolt was sticking out of the bed frame. BBB reports on known marketplace practices. She tells us we cannot order food only drinks. 8317 Lake Bryan Beach Boulevard, Orlando, Florida, 32821, United States If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There was no sausage, instead they put Italian beef on it??!! Nestled in this natural area of Illinois, Grand Bear Resort is an oasis of relaxation and adventure - a destination where waterpark fun meets nature. I have to let you know how disappointed we were with our stay. BBB Business Profiles are subject to change at any time. We went there because you advertise that you can order food there. And what do you know, the pizza has the wrong toppings. BBB Business Profiles generally cover a three-year reporting period. BBB remains operational and focused on serving our business community. Guests can make use of the in-room refrigerators and microwaves. Read the latest reviews for Grand Bear Resort at Starved Rock in Utica, IL on WeddingWire. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Expect for your front desk, they were great. He gave them to a lifeguard, and I saw him do nothing but throw them in the garbage! 1) Hair dryer did not work. Unbelievable!! Mr. Bill Peterson, General Manager; ... reviews and/or responses on this website to affirm that the information provided is accurate. 1) Hair dryer did not work. Recommended spots to visit include Matthiessen State Park (11-min walk) and Deer Park Country Club (1.5 mi), along with LaSalle County Historical Society & Museum (1.7 mi) and Starved Rock State Park (1.8 mi). Recommended spots to visit include Starved Rock State Park (3-min walk) and Matthiessen State Park (11-min walk), along with Deer Park Country Club (1.5 mi) and LaSalle County Historical Society & Museum (1.7 mi). Televisions come with cable channels. I wish I would have got her name, but I was just stunned I forgot to look at her name badge. We walk down there and sit at the bar and ask the bartender if we can see a menu. Mr. Bill Peterson, General Manager; ... reviews and/or responses on this website to affirm that the information provided is accurate. We ordered a pizza with a few toppings, pepperoni, sausage & green peppers. We’ll guide you through the process. My husbands side of the bed was so slanted. Expect for your front desk, they were great. This is just unacceptable. Looking for an escape just an hour away or in your favorite vacation destination? BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Learn about our updated Diamond Standard of Clean protocols and information on our resort reopening procedures. I did not bring mine because I called on Friday to make sure the rooms had hair dryers Look up reviews all over the Internet and they all say it is one of, if not the hardest golf course in all of Michigan. Our guests praise the breakfast and the helpful staff in our reviews. 12118 Turtle Cay Circle, Orlando, Florida, 32836, United States Phone: 1.800.438.2929 We’ll guide you through the process. Now mind you we are the only people here since it just opened at 4pm. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Luxury 2 Bedroom 2 Bath Vacation Villa Perfect For All Occasions. Enjoy free WiFi, an indoor pool, and a restaurant. It opened in April, 2019 after renovations as a result of fire damage. And what do you know, the pizza has the wrong toppings. 3) Ice from the ice machine smelled and tasted like rotten eggs. My husband found 3 large screws floating at the bottom of the yellow slide. You will have to ask someone else”. - $170 avg/night - Deer Park - Amenities include: Swimming pool, Internet, Air Conditioning, Hot Tub, Fireplace, TV, Satellite or cable, Washer & Dryer, Parking, No Smoking, Heater Bedrooms: 2 Sleeps: 9 Minimum stay from 2 night(s) Bookable directly online - Book vacation rental 4245355 with Vrbo. A child could have gotten seriously injured! I did not bring mine because I called on Friday to make sure the rooms had hair dryers Water park - yellow slide BBB is here to help. Book the Grand Bear Resort at Starved Rock - Stay at this 3-star family-friendly resort in Oglesby. What is there to do near Grand Bear Resort at Starved Rock? It was as if none of the staff knew what was going on. We ordered a pizza with a few toppings, pepperoni, sausage & green peppers. Nestled in natural beauty of Starved Rock State Park - one of the most breathtaking places in Illinois - Grand Bear Resort is a beautiful destination for special events, banquets, receptions and wedding celebrations. But that is not an excuse for being rude and not helpful. Why did the bartender said we couldn’t order anything?!! 913 reviews from Diamond Resorts employees about Diamond Resorts culture, salaries, benefits, work-life balance, management, job security, and more. How BBB Processes Complaints and Reviews. But that is not an excuse for being rude and not helpful. While we were leaving the restaurant a food manager asked us how everything is going. The first problem we encountered, which I feel is the most important has to do with a few of your staffs helpfulness. As a matter of policy, BBB does not endorse any product, service or business. Two of us banged into it, which caused bleeding. There was no sausage, instead they put Italian beef on it??!! I understand that there is new management. My husband and I are still in shock with one of your staffs attitudes. Our kids had a great time! 4 Images Write Review Book a Tee Time. Read 193 verified reviews from real guests of Grand Bear Resort at Starved Rock in Utica, rated 7.3 out of 10 by Booking.com guests. Free WiFi is available in each room. BBB Business Profiles may not be reproduced for sales or promotional purposes. Flights Vacation Rentals Reviews for Grand Traverse (The Bear) Average Reviewers Score: Description: Jack Nicklaus naturally designed The Bear course at Grand Traverse Resort & Spa and it’s widely regarded as the most difficult 18-layout at an engaging 54-hole golf facility. Book Great Wolf Lodge Southern California / Garden Grove, Garden Grove on Tripadvisor: See 4,917 traveler reviews, 791 candid photos, and great deals for Great Wolf Lodge Southern California / Garden Grove, ranked #7 of 19 hotels in Garden Grove and rated 4 of 5 at Tripadvisor. Why did the bartender said we couldn’t order anything?!! Grand Bear Resort at Starved Rock 3-star, family-friendly resort near Matthiessen State Park Along with a restaurant, this smoke-free resort has an indoor pool and a 24-hour fitness centre. Bathrooms include shower/tub combinations. Reviews about Grand Bear Resort at Starved Rock “We only went for the night. Unbelievable!! You will have to ask someone else”. Customer Reviews; Grande Villas Resort. Grand Bear Resort features a wide variety of comfortable accommodations in a Northwood's setting, including Lodge Suites, Spacious Villas, and Luxury Cabins. Was this review helpful? 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